1.) What is Netbanks?

Netbanks is a credit card online payment processing service.

2.) How much does it cost to join?
Absolutely NO payment required to apply for a merchant account with NETBANKS
3.) How do i apply?
We refer to our vendors as merchants. Just click on any apply link to get a merchant ID. You will then be able to activate your website for online payment in minutes.
4.) Do I need to enter the things I charge in your database?
Absolutely NOT. Its an easy PLUG-N-RUN implementation so you dont have to ad your products to a database.
5.) How will my client be charged?
After you have properly coded your buy page, the clientwill be redirected to a netbanks pop-up window or frame (depends on what you choose) where they will need to confirm their purchase, purchase more items, give their identity and enter their credit card information. On their monthly bank statement the company that will appear is "NETBANKS IBILL".
6.) Is it safe?
Not only safe its safe and secure as we have implemented SSL with all transactions to ensure that maximum security is achieved.
7.) How do I know that somebody has purchased something from my site?
You will be sent a confirmation letter of an order, your client will receive a confirmation letter of his payment, and the information of what he bought or paid for will be saved in a robust database (MSSQL) where you can review it at anytime using your merchant account access at http://www.netbanks.net
If within 24 hours you donot receive an email from us stopping the transaction, then the purchase is good.
8.) Should I ship the item immediately after purchase?
For tangible items, it is advisable to wait for 1 day for verification of the transaction before you ship the item. You will need to wait 24 hours to ensure the transaction is approved without problems. Meaning If there are no refunds or you donot receive an email from us advising of a failed transaction, after 1 day you can safely ship it and we will be crediting your account.
9.) How much are your fees?
Pls see the rate table. We donot have any other fees if you dont have any transactions.
10.) How much will I get?

The discount rate varies on the amount of each transaction. The higher the transaction amount, the lower the rate. If for example its is 9.9% and $0.50 per transaction, if you have a sale of $100, we will debit $10.40 and $89.60 is for you to keep.
11.) When will I get my payment?
We have 1 cut-off every end of the month. Check and Wire Payments will be paid 4 weeks after each cut-off asuming the day is a banking business day. If the day falls on a non-banking day, payments will be released on the next available banking day.
12.) Do you have a hold-back fee?
Some companies do have a holdback fee, which is returned after a couple of months. But us, NO, we currently don't and hopefuly we wont.
13.) How much is the chargeback fee?
Chargebacks are either caused by stolen credit cards or unsatisfied customers so make sure you inform the client of the complete details of what he is paying for so that he will be satisfied when he pays for it and not ask for a chargeback. You will be able to request for a refund without chargeback up to a day after the transaction so be sure to check all transactions. If in case there will be a chargeback fee, we will debit your next paydate of a fixed $25.00 chargeback fee per incident plus the total amount of the transaction being disputed. The transaction fees will not be refunded as the service has already been rendered at the time of purchase.
14.) How can i eliminate chargebacks?
Be sure to completely inform your client of all the aspects of what he is paying for so he will be satisfied afer payment. For shipped orders, it is advisable not to ship items whose shipping address and paying address are different. We will be informing you a case of this happens so we can assess the action to be taken. It is just a recommendation to minimize the risk. Also, when shipping items, have a return ticket to ensure the signing person receives the item. Also have an insurance for expensive and delicate items to minimize loss in breakage.
15.) I bought an item from a merchant but i have not received the items i ordered.
If this case happens, inform us immediately so that we can coordinate with the merchant. In any case, if we could not contact the merchant, we will be refunding any amount you have paid for that transaction.
16.) I have a suggestion
We are always open to suggestions to further improve our services. It is for you that we are here.
17.) How do I make my on-line order page look more like my web page?
You can apply with one of our services, the customized cart, as you can also customize the messages that the client will receive after payment.
18.) Can the client be redirected to the thankyou page?
Yes, you can set it up inside your mechant login - its the URL where the client will be redirected after a successful payment.
19.) How do I integrate a shipping fee in the orders of my client?
You can place them as additional items or hidden tags with specified amounts. If you subscribe to the customized cart, you can specify the shipping by weight, quantity, table, etc. with your own preference.
20.) How do I discontinue Netbank's services?
Just email us 30 days before so we can settle all balances to be paid and will have a clean record.
21.) Does netbanks process payments for donations to non-profits?
We processes payments for donations to non-profits, like charities, political campaigns, emergency relief funds, and issue-specific causes.
22.) What is your advantage over the other payment processors?
Even though there might be some processors with lower rates, they have a signup fee. Sometimes the percentage rate would seem lower but in reality when you compute it, it is not. Also I would say that our major advantage is friendliness and fast response as this is crucial for vendor relationships to grow.
23.) Can you lower the fees?
We can adjust your fees depending on the amount of transaction for the month (more than $3,000.00). We may be able to negotiate a little bit. Just in case your transaction goes over the minimum amount, contact us.
24.) What restrictions do you have?

Sorry, we donot accept the following items for sale through our system:
We reserve the right to verify the website of vendors to ensure proper observance of product restrictions. The contract of netbanks to any vendor/website found to be selling items in the Prohibited List will be terminated without notice and all remaining funds will be put on hold.

  • "Adult" entertainment of any sort
  • Airfare
  • Alcoholic beverages
  • Bulk E-mail software or mailing lists
  • Collection services
  • Contests with monetary prizes
  • Contracts · Copyrights, TMs & URLs
  • Counterfeit Items of any sort
  • Currency, Stocks and Other Securities or Precious Metals
  • Embargoed Goods and Prohibited Countries
  • Escort Services
  • Explosives
  • Financial Services
  • Firearms
  • Fireworks or pyrotechnic devices or supplies
  • Gambling transactions
  • Government IDs and Licenses
  • Hazardous materials, combustibles, corrosives
  • Human Parts and Remains
  • Illegal Drugs & Drug Paraphernalia
  • Information used to circumvent local, state/province, or national laws &
  • egulations
  • Legal Advice
  • Live animals or animal parts
  • Lottery Tickets
  • Medical Services
  • Money-making information
  • Money-making services
  • Outbound telemarketing
  • Outsourced telephone sales of any product or service
  • Pornographic materials of any type
  • Prescription drugs or other controlled substances
  • Pyramid schemes
  • Real Property / Real Estate
  • Recalled Items
  • SPAM Marketing materials, SPAM lists or anything of the like Services relating to SPAM or illegal or unwanted marketing
  • Steroids or other performance-enhancing drugs
  • Stolen Property
  • Tobacco
  • Trademarked Items
  • Work-at-home information
  • Work-at-home services
 

 


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